Health

Research + technology + qualification = cutting-edge services

At Grupo EULEN we are experts in providing companies operating in the healthcare sector with a series of specific services that improve their current management and also help to provide the best service to clients, patients, family members and employees. Because we know that a safe, sustainable and comfortable environment is especially important in this sector, as well as having highly qualified professionals, a high level of technological innovation and a management system tailored to their needs.

We encourage constant learning among our employees, attract and retain talent and create healthy working environments for them.

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Pharmaceuticals

Hospital healthcare

Services for the pharmaceutical sector and industry

Behind the daily work carried out in a pharmacological, cosmetics or food laboratory for the at-risk population, many activities need to work perfectly. EULEN Farma’s work consists of integrating several of these activities with a single interlocutor.

For more than 50 years we have been offering services to companies in the pharmaceutical sector according to the specific needs of each one of them, developing and implementing techniques that guarantee their production process. We have a team of professionals with extensive experience in services to the pharmaceutical sector, which, together with compliance with GMP, means that we have everything you need so that you can have complete confidence in us.

Surveillance

Comprehensive property maintenance

Staff recruitment

Isolated or integrated services (Facility Services) in buildings

Cleaning. Cleaning at works, general maintenance, wall-to-wall carpets, windows and screens. Cleaning and restoration of facades. Supply of hygiene products. Hygienic cleaning and environmental control.
Environment. Maintenance and replacement of indoor plants. Environmental hygiene: audits, environmental surveillance, radiation and water monitoring. Certifications. Pest Control.
Maintenance. Technical-legal preventive maintenance. Conductive, corrective and predictive maintenance of facilities by means of analysis techniques and GMA and CAT systems. Energy services. Upgrading works. Projects. Networks management.
Security. Consultancy services. Access control. Surveillance. Escorts. Installation and maintenance of security systems. Information security. Fire protection. Design of the building’s emergency plan.
Support services. Telephone helpline and information service. Call management. Concierge. Pouch and documentation management. Meeting rooms, reprography and archive management. Furniture. Removals. Warehouse. Destruction of documents. Medical services.

Isolated or integrated services (Facility Services) in the exterior of buildings

Cleaning. Cleaning of external areas. Collection of solid urban waste. Cleaning of waste water treatment networks. TV inspection and leak detection. Water jet cleaning.
Maintenance. Maintenance and repair of perimeter fences. Inspection and maintenance of outdoor water hydrants.
Security. Control of external accesses. Surveillance patrols. Installation and maintenance of perimeter detection systems.
Environment. Comprehensive maintenance of green areas: earthworks, irrigation systems, civil works. Installation and maintenance of lighting, ornamental fountains and pumping facilities.

Specific services for the customer’s core business

Hygienic cleaning. Audits. Analysis of critical points. Production lines, work stations, common areas, structures and white rooms cleaning. Chemical, cryogenic and hydrodynamic cleanings with vacuum vehicles. Radiation decontamination. Waste management.
Industrial maintenance. Production line maintenance. Machinery lubrication. Maintenance of air conditioning systems, medium-low tension systems, sanitary water systems and pneumatic and hydraulic systems. Fire fighting network. IT maintenance of PLC automated systems.
Industrial safety. Consultancy services. Loss prevention study. Safety in logistics and transportation. Emergency plans for industrial premises. Evacuation plan. Drills.
Internal logistical services. Truck weighing management. Raw materials receipt. Verification and handling. Storage. Orders. Safety management in the supply chain. Assembly. Quality, packing and palletizing control. Routes management.

Support services to the customer's core business

HR Services. HR consultancy, training and coaching. Provision of professional profiles. Specific training for a job position PRL services.
Business process outsourcing (BPO)
- Business process outsourcing: invoicing, wages, digitalization of documents. Vehicles. Audits. Accounting. Treasury. Consultancy. Insurances. Advertising.
- Field inspection and appraisals: inventories, audits. Surveys.
- Telemarketing and sales force: post-sale services and creation of customer loyalty. Data recording. Collection management and complaints management. Promotions. Call center.
- Other services: logistical brokers. Remote adviser. Mystery shopper. Surveys. Loyalty program.
CSR Support. Social, labor, environmental and cultural activities. Audits: compliance with current legislation. Labor conditions supervision. Resources and waste management monitoring. Supply chain monitoring. Company partnership strategies.

Total Facility Management

Quality control is the key of the services we provide in our management. We provide specific support in the supply chain, internal management and logistics and marketing activities. Includes services:

Contribution of the FM structure. Analysis and definition of service and fulfillment levels (SLA). Incidents management. Improvement proposal. Manuals. Quality control. Property management. Integrated computer system. Comprehensive management of services. Support services.

Maintenance company services in hospitals

Our knowledge in hospital management allows us to offer a wide range of maintenance services in hospitals to efficiently manage small and large hospitals and meet the needs of patients, families and staff both in the centres themselves and at home.

We provide services to the main companies in the health sector with the maximum guarantees in methods, processes and results. We offer the most cutting-edge services for the sector, thanks to the research, technology and qualifications of our staff.

Gardening and landscaping services

Security consultancy

Training for companies

Outpatient services

Home healthcare. Medical homecare in coordination with the hospital Preventive health care. Comprehensive care for chronic patients. Telecare. Home care. Medical transport. Home palliatives.
Health Emergencies. Medicalized urgent medical transport (Mobile intensive care unit) Organization and management of the home emergency service.
Training, education and leisure time. Hospital schools (management and coordination of educational subjects, selection and recruitment of teachers, playgroups, family support for complementary activities). Parents’ school. Self-help groups.
Other external services. Courier service. Communications management. Comprehensive management of institutional events. Telephone switchboard, staff and maintenance management.
Day hospital centers. Oncology. Geriatrics. Psychiatric.
External consultations. Waiting list management. Appointments management. Management of reports and additional tests. Staff management.

Management and administration servces

Administration. Appointments and admission. Personal Information to patients and families. Call Center. Hospital administration and “back office” outsourcing. Patient care. Management. Quality control system. Staff recruitment. Administration.
File management: medical records. Definition of active and passive archive. Transfer of Exitus to the passive archive. Unification and integration of medical records’ duplicates. Barcode management. Installation of computer management system of medical records. Reception, search and distribution of medical records. Digitalization of medical records.
Logistics and purchases. Reception, reviewing, location, labeling and distribution of goods. Installation and maintenance of a computerized warehouse management system. Stocks management. Distribution of the goods ordered by the different hospital departments.
Management of orderlies. Accompaniment of patients to practices. Management of documentation between departments or practices. Remittance to the corresponding laboratory for urgent analysis. Collection and delivery in the XR consultation at destiny.
Selection and holiday reliefs. Recruitment, selection, hiring and providing for medical staff. “E-recruitment” system adapted to the health sector.

Support services

Preventive, corrective and technical-legal maintenance
- Facilities generating heat and cold: Thermal plant. Distribution network of Hot water for sanitary use. Distribution network for steam. Refrigerated plant. Air conditioning and air treatment installation.
- Fire protection facilities: Automatic fire detection system. Portable fire extinguishers. Installation of hose reels. Pumps and pressure groups.
- General electrical installations: Low voltage electrical installation. Processing center. Low voltage electrical panel. Electric generators. Lightning protection. Indoor and outdoor lighting.
- Electromedical facilities: Wave and radiation therapy equipment, radiology and XR processors, cardiology, ultrasound and electrocardiographs. Defibrillators. Monitoring equipment. Respirators, electrocardiographs and electroencephalographs. Laboratory equipment, operating room and ICU. General medical gas installation.
- Energy efficiency studies: Studies of the current situation. Improvement proposals for energy saving.
- Sanitation and plumbing facilities: General sanitation installation (drains, septic tanks, etc.). General plumbing installation (valves, faucets, showers, etc.).
- Other works: Elevators. Works and new facilities. Improvement works.Carpentry, masonry, locksmith, painting, etc.
Cleaning
- Critical or high risk areas: clean rooms: Operating rooms, recovery rooms. Delivery rooms. ICU. Sterilization.
- Semi-critical or moderate risk areas: Radiodiagnostics service. Laboratories. Endoscopy. Emergency areas. Pathological anatomy. Mortuary. Rehabilitation. External consultation areas. Other patient hospitalization areas. Pharmacy.
- General or low risk areas: Management and administration. Doctors’ staff room. Archive of medical records . Public areas. Kitchens, dining rooms, offices. Laundry. Changing rooms and toilets. Workshops. Stores. Technical rooms. Outdoor and roads. Parking. Pavements. Roofs and patios.
Comprehensive gardening
- Garden areas: lawn and hedges: Fertilizers. Irrigation. Mowing. Trimming and pruning. Weeding. Digging and raking. Replacement of plants. Clearing works. Pesticide treatments. Plant cleaning and care of gardens. Maintenance of street furniture and playgrounds.
- Footpaths and roads: Road cleaning.
Comprehensive security (convergence)
- Surveillance services: Surveillance and protection of persons and real estate property. People’s access control. Access control of materials, correspondence and parcels. Internal-external patrols and rounds.
- Security systems: Installation and maintenance of security systems. Connection to CRA Systems. Video-surveillance.
- IT security systems: Management of LOPD (adequacy and compliance). IT Security (test of Intrusion, securing networks and secure server configuration.
- Emergencies and drills: Design of emergency plan. Design of evacuation plan. Implementation and training. Execution of drills. Management / support for all IT applications. Management / update of planimetry of the center and all its facilities.
Radiological protection
- Radiological Control: Quality control of X-ray facilities. Tightness testing of sealed sources. Measurements of radiation levels.
- Training courses: For supervisors and operators of radioactive facilities. For managing and operating medical radiodiagnosis installations.
- Preparation and processing of radiological information: Operation, modification and decommissioning of authorizations. Declarations for the X-ray facilities’ register. Mandatory annual reports.
- Advice and management before government agencies: Supply and filling in the operations journal. Application for licenses of supervisors and operators.
- Response to radiological emergencies.
Prevention of Legionnaire’s disease
- Shock treatment.. Cleaning and disinfection of: Cooling towers and air conditioning circuits. Hot water for sanitary use systems (pipes, tanks, showers, etc.) Cold water systems for human consumption (wells, distribution networks, etc.).
- Preventative maintenance of cooling towers: Biocide dosage. Control Analysis of Legionnaires’ disease. Microbiological and physical-simian analysis. Training courses for the prevention of the Legionnaires’ disease.
Catering
- Management external cafeterias. Management of staff cafeterias and staff on duty food. Comprehensive catering for patients: design, preparation and distribution.
Rodent control, disinfection and pest control
- Preliminary Inspection: Identification of species and problems (hygiene, sanitation, structural) for each area (interior and exterior) Definition of the points of high risk according to the proliferation of appropriate conditions plague development.
- Preventive measures: Proposed storage and cleaning measures required by each of the facilities.
- Intervention program: Species identification. Rating the plague. Impact of the plague. Methods of control.
- Control of the results: Periodic inspection. Report on the status of actions taken. Report on the activity of the plagues.
Comprehensive waste management
- Reduction and recycling services, separation, selection of containers, storage and transportation of waste: Sanitary waste similar to urban waste (Group I) Non-specific sanitary waste (Group II) Specific sanitary waste (Group III) Infectious waste (RBE) Special waste.
Comprehensive management of laundry and linen
- Collection of dirty clothes. Transport to washing facilities. Classification. Washing, disinfection, drying, ironing, finishing and packaging. Reception of clean clothes. Warehousing. Plant distribution and warehouse management.

Central clinical services

Laboratories. Diary management and waiting list.
Diagnostic Imaging. Diary management and waiting list.
Pharmacy. Organization and management of the pharmacy warehouse. Medicine distribution system . Purchase of medicine. Traceability. Patient safety.
Sterilization. Comprehensive sterilization service management. Technical management guarantor of the process. Cold and steam sterilization. Collection, transport and distribution of material. Preventive and corrective maintenance of equipment. Staff management and training. Process traceability control.
Comprehensive management of laundry and linen. Collection of dirty clothes. Transport to washing facilities. Classification. Washing, disinfection, drying, ironing, finishing and packaging. Reception of clean clothes. Warehousing. Plant distribution and warehouse management.

Healthcare services

Surgical block. Operating rooms. Reanimation unit.
Maternal and child. Obstetrics. Gynecology. Neonatology. Pediatrics.
Nursing services. Management of the nursing staff. Management of the auxiliary staff.
Medical / hospitalization area. Organization and management of services: Internal medicine, cardiology, pneumology, geriatrics, hematology, nephrology, digestive, etc.
Others. Emergencies. Coronary care. Intensive care unit (ICU). Rehabilitation.