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Banking and insurance

The security of being in the best hands.

At Grupo EULEN we offer specific services to companies in the Banking and Insurance sector. The loyalty and trust of our clients is the best guarantee of our services in this field. This trust has been built over the years between Grupo EULEN and financial institutions, insurance companies and developers.

Our main clients rely on our experience in security, cleaning, maintenance and HR focused on the sector.

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Services to
banking and insurance companies.

Our portfolio of services for the financial and insurance sectors is based on values such as trust and loyalty, positioning us as a provider of innovative services that adapt to the new needs of the sector, using technology to transform companies and offering a highly qualified team.

At Grupo EULEN we are aware that companies in the financial and insurance sector are key to achieving the 2030 Agenda, which is why we also offer services that help to digitize a sustainable and responsible financial banking and insurance sector.

Comprehensive property maintenance

Security consultancy

Maintenance of green areas

Emergencies and disasters

Business process outsourcing (BPO)

Facility Management and consulting

Isolated or integrated services (Facility Services) in buildings

Cleaning. Cleaning at works, general maintenance, wall-to-wall carpets, windows and screens. Cleaning and restoration of facades. Supply of hygiene products Hygienic cleaning and environmental control.
Environment. Maintenance and replacement of indoor plants. Environmental hygiene: audits, environmental surveillance, radiation and water monitoring. Certifications. Pest control.
Maintenance. Technical-legal preventive maintenance. Conductive, corrective and predictive maintenance of facilities by means of analysis techniques and GMA and CAT systems. Energy services. Upgrading works. Projects. Networks management.
Security. Consultancy services. Control of access. Surveillance. Escorts. Installation and maintenance of security systems. Information security. Fire protection. Design of the building’s emergency plan.
Support services. Telephone helpline and information service Call management. Janitor services. Pouch and documentation management. Meeting rooms, reprography and archive management. Furniture. Removals. Warehouse. Destruction of documents. Medical service.

Isolated or integrated services (Facility Services) in the exterior of buildings

Cleaning. Cleaning of external areas. Collection of solid urban waste. Cleaning of waste water treatment networks. Inspection by TV and leak detection.
Maintenance. Maintenance and repair of perimeter fences. Inspection and maintenance of outdoor water hydrants.
Security. Control of external accesses. Surveillance patrols. Installation and maintenance of perimeter detection systems.
Environment. Comprehensive maintenance of green areas: earthworks, irrigation systems, civil works. Installation and maintenance of lighting, ornamental fountains and pumping facilities.

External customer care

Promotion and sales. Promotions in shopping centers. Sales force. Marketing activities in the retail channel. Recruitment and modification of policies through the call center.
General home insurances. Works and repairs. Investigation of losses.
Management of losses. Processing of accidents. Coordination of visits. Expert’s report. Coordination of actions. Supervision of services. Quality control. Satisfaction surveys.
Health Insurances. Managing the network of health centers and hospitals. Medical and DUE’s service. Management of the ambulance service.
Life Insurance. Management of morgues. Management of undertakers’. Management of florists.
Real estate management. Comprehensive maintenance of foreclosed properties. Management of the sale of properties. Administrative management of properties. Lettings management.
Motor insurance. Workshop network management. Taxi service management. Towing service management. Travel management Fines management.
Welfare projects. Museums and exhibition halls management. Sports and educational centers management. Cultural heritage management. Hospital classrooms, nursery homes and day care centers management.

Support services for the customer´s core business

HR Services. Human resources, training and coaching. Recruitment and provision of professional profiles. Specific training for a job position. PRL services.
Business process outsourcing (BPO)
- Business process outsourcing: invoicing, wages, digitalization of documents. Vehicles. Audits. Accounting. Treasury. Consultancy. Insurance. Advertising.
- Field inspection and appraisals: inventories, audits. Surveys.
- Telemarketing and sales force: post-sale services and creation of customer loyalty. Data recording. Collection management and complaints management. Promotions. Call center.
- Other services: logistical brokers. Remote adviser. Mystery shopper. Surveys. Loyalty program.
CSR Support. Social, labor, environmental and cultural activities. Audits: compliance with current legislation. Labor conditions supervision. Resources and waste management monitoring. Supply chain monitoring. Company partnership strategies.

Total Facility Management

Our worldwide management of comprehensive services allows our customers reducing costs and optimizing resources. Grupo EULEN’s hallmark is a guarantee of quality and personalized attention. Includes services:

Contribution of the FM structure. Analysis and definition of service levels and compliance with the current legislation. Incident management. Improvement proposal. Manuals. Quality control. Property management. Integrated computer system. Comprehensive management of services. Support services.

Real Estate

We have experts in all areas of the residential real estate sector, which has established us as a benchmark providing support to leading Spanish companies.

At EULEN Group we are committed to the efficient management of all those services for the management of real estate assets that affect both the maintenance of buildings and the well-being of the people who live in them. In addition, we support owners and administrators in the management of their real estate assets.

Outsourcing de procesos de negocio

Comprehensive security control center

Health services for companies

Comprehensive property maintenance

Maintenance of green areas

Business process outsourcing (BPO)

Facility Management and consulting

Isolated or integrated services (Facility Services) in buildings

Cleaning. Cleaning at works, general maintenance, wall-to-wall carpets, windows and screens. Cleaning and restoration of facades. Supply of hygiene products Hygienic cleaning and environmental control.
Environment. Maintenance and replacement of indoor plants. Environmental hygiene: audits, environmental surveillance, radiation and water monitoring. Certifications. Pest control.
Maintenance. Technical-legal preventive maintenance. Conductive, corrective and predictive maintenance of facilities by means of analysis techniques and GMA and CAT systems. Energy services. Upgrading works. Projects. Networks management.
Security. Consultancy services. Control of access. Surveillance. Escorts. Installation and maintenance of security systems. Information security. Fire protection. Design of the building’s emergency plan.
Support services. Telephone helpline and information service Call management. Janitor services. Pouch and documentation management. Meeting rooms, reprography and archive management. Furniture. Removals. Warehouse. Destruction of documents. Medical service.

Isolated or integrated services (Facility Services) outside the buildings

Cleaning. Cleaning of external areas. Collection of solid urban waste. Cleaning of waste water treatment networks. Inspection by TV and leak detection.
Maintenance. Maintenance and repair of perimeter fences. Inspection and maintenance of outdoor water hydrants.
Security. Control of external accesses. Surveillance patrols. Installation and maintenance of perimeter detection systems.
Environment. Comprehensive maintenance of green areas: earthworks, irrigation systems, civil works. Installation and maintenance of lighting, ornamental fountains and pumping facilities.

Specific services for the customer’s core business

Canvasing of customers: promotion and recruitment

Real estate promotions in shopping centers. Hiring sales force. Marketing activities in the retail channel. Recruitment and modification of policies through the call centre.
Comprehensive services in apartment buildings

Reception. Cleaning common areas and sports facilities. Valet service. Laundry. Room service Vending management. Comprehensive management of sports facilities. Maintenance of air conditioning systems. Paper / soap / towel dispenser.
Claims management

Processing of claims. Coordination of visits. Coordination of remedial actions. Supervision of repair services. Quality control of repairs. Satisfaction surveys.
Comprehensive Services in commercial or industrial buildings

All those specified in the buildings section (interior and exterior).
Comprehensive services in urban properties (residential estates)

All those specified in the buildings section (interior and exterior) and also:
- Concierge of the residential estates
  
  First aid assistance. Heat and cold system monitoring. Basic conservation of the electricity network. Plumbing. Cleaning of the water treatment systems. Repairs. Garbage collection. Control and distribution of door-to-door advertising. Access control.
- Lifeguard service
  
  Preventive surveillance of the pool. Access control. Daily supervision and cleaning. Chemical maintenance. Care for injured swimmers.
- Service by individuals
  
  Swimming lessons. Tennis and dancing lessons. Free time instructor. Accompaniment and collection of minors at the school transport service. Babysitter. Custody of keys. Home cleaning, ironing and repair service. Services for older people.

Support services for the customer's core business

HR Services

Consulting. Selection and provision of professional profiles. Specific training for a job position. ORP services.
Business Process Outsourcing (BPO)
- Business Process Management: billing, payroll, document scanning. Vehicles. Audits. Accounting. Treasury. Counseling. Insurances. Advertising.
- Field inspection and appraisals: inventories, audits. Surveys.
- Telemarketing and sales force: after sales and loyalty. Databases. Charges and claims. Promotions. Call center.
- Other services: logistical brokers. Remote adviser. Mystery shopper. Surveys. Loyalty program.
CSR Support

Social, labor, environmental and cultural activities. Audit: compliance with legislation. Monitoring working conditions. Follow-up of resources and waste management. Control of the supply chain. Partnership strategies of the company.

Total Facility Management

We provide building managers, manage licenses and coordinate improvement works. In addition, we comprehensively manage any services required, from cleaning and security, to canvassing of customers for new developments. Included services are:

Contribution of the FM structure. Analysis and definition of service and fulfillment levels (SLA). Incidents management. Improvement proposal. Manuals. Quality control. Property management. Integrated computer system. Comprehensive management of services. Support services.

More than

7.000

customers in 11 countries