Catering

Isolated or integrated services (Facility Services) in buildings

• Cleaning

  Cleaning at works, general maintenance, wall-to-wall carpets, windows and screens. Cleaning and restoration of facades. Supply of hygiene products Hygienic cleaning and environmental control.

• Environment

  Maintenance and replacement of indoor plants. Environmental hygiene: audits, environmental surveillance, radiation and water monitoring. Certifications. Pest control.

• Maintenance

  Technical-legal preventive maintenance. Conductive, corrective and predictive maintenance of facilities by means of analysis techniques and GMA and CAT systems. Energy services. Upgrading works. Projects. Networks management.

• Security

  Consultancy services. Control of access. Surveillance. Escorts. Installation and maintenance of security systems. Information security. Fire protection. Design of the building’s emergency plan.

• Support services

  Telephone helpline and information service Call management. Janitor services. Pouch and documentation management. Meeting rooms, reprography and archive management. Furniture. Removals. Warehouse. Destruction of documents. Medical service.

Isolated or integrated services (Facility Services) in the exterior of buildings

• Cleaning

  Cleaning of external areas. Collection of solid urban waste. Cleaning of waste water treatment networks. Inspection by TV and leak detection.

• Maintenance

  Maintenance and repair of perimeter fences. Inspection and maintenance of outdoor water hydrants.

• Security

  Control of external accesses. Surveillance patrols. Installation and maintenance of perimeter detection systems.

• Environment

  Comprehensive maintenance of green areas: earthworks, irrigation systems, civil works. Installation and maintenance of lighting, ornamental fountains and pumping facilities.

Specific services for the customer’s core business

• Customers’ areas services

  Room, apartments and common and sports areas cleaning. Valet, laundry, room and reception services. Elimination of rodents, pest and legionella bacterium control and prevention. Works of art treatment under controlled atmosphere. Ozonization.

• Maintenance

  Maintenance of air conditioning systems, medium-low tension systems and sanitary water systems. Fire fighting network. Management and coordination of works and projects. Plumbing, carpentry and locksmith services.

• Personal security

  Bodyguard escorting service for customers. Special protection vehicles for customers.

• Support services
  

  Bellhop, coffee shop and kitchen services. Services in restaurants. Vending. Organization of events. Comprehensive management of sports facilities and spa. Nursery school services. Medical service. Guided tourist tours and transportation services for customers.

Support services for the customer´s core business

• HR Services

  Human resources, training and coaching. Recruitment and provision of professional profiles. Specific training for a job position. PRL services.

• Business process outsourcing (BPO)

  • Business process outsourcing: invoicing, wages, digitalization of documents. Vehicles. Audits. Accounting. Treasury. Consultancy. Insurance. Advertising.
  • Field inspection and appraisals: inventories, audits. Surveys.
  • Telemarketing and sales force: post-sale services and creation of customer loyalty. Data recording. Collection management and complaints management. Promotions. Call center.
  • Other services: logistical brokers. Remote adviser. Mystery shopper. Surveys. Loyalty program.

• CSR Support

  Social, labor, environmental and cultural activities. Audits: compliance with current legislation. Labor conditions supervision. Resources and waste management monitoring. Supply chain monitoring. Company partnership strategies.

In a sector as complex as hotel and catering trade sector is, the use of Grupo EULEN’s Total Facility Management guarantees quality and efficiency. Include services:

Contribution of the FM structure. Analysis and definition of service levels and compliance with the current legislation. Incident management. Improvement proposal. Manuals. Quality control. Property management. Integrated computer system. Comprehensive management of services. Support services.