Commercial distribution

PROPERTY

Isolated or integrated services (Facility Services) in buildings

• Cleaning

  Cleaning at works, general maintenance, wall-to-wall carpets, windows and screens. Cleaning and restoration of facades. Supply of hygiene products. Hygienic cleaning and environmental control.

• Environment

  Maintenance and replacement of indoor plants. Environmental hygiene: audits, environmental surveillance, radiation and water monitoring. Certifications. Pest Control.

• Maintenance

  Technical-legal preventive maintenance. Conductive, corrective and predictive maintenance of facilities by means of analysis techniques and GMA and CAT systems. Energy services. Upgrading works. Projects. Networks management.

• Security

  Consultancy services. Access control. Surveillance. Escorts. Installation and maintenance of security systems. Information security. Fire protection. Design of the building’s emergency plan.

• Support services

  Telephone helpline and information service. Call management. Concierge. Pouch and documentation management. Meeting rooms, reprography and archive management. Furniture. Removals. Warehouse. Destruction of documents. Medical services.

Isolated or integrated services (Facility Services) in the exterior of buildings

• Cleaning

  Cleaning of external areas. Collection of solid urban waste. Cleaning of waste water treatment networks. TV inspection and leak detection. Water jet cleaning.

• Maintenance

  Maintenance and repair of perimeter fences. Inspection and maintenance of outdoor water hydrants.

• Security

  Control of external accesses. Surveillance patrols. Installation and maintenance of perimeter detection systems.

• Environment

  Comprehensive maintenance of green areas: earthworks, irrigation systems, civil works. Installation and maintenance of lighting, ornamental fountains and pumping facilities.

SUPPLY CHAIN, COMMERCIAL FORMATS AND MARKETING

Specific services for the customer’s core business

Supply chain

• Goods transportation

  Traffic management, fruits optimization and home delivery.

• Central warehouses

  Goods receipts, loading and unloading. Internal movements. Palletizing. Cold chamber. Electrical clothes hanging installation . Shrink-wrapping, labeling and inventory.

• Logistical platforms

  Goods receipts, loading and unloading. Palletizing. Picking. Shipping, documentation, delivery note.

• Fresh food market
  

  Storage and cold chambers. Facilities flushing. Everyday cleaning. Collection, segregation and disposal of waste. Comprehensive maintenance of facilities.

Internal management and logistics according to commercial formats

• Specialized shop

  Unloading of goods. Returns. Waste management. Placing products in display stands. Corporate image and store windows.

• Shopping malls / Business parks

  Property management. Asset management. Entertainment and Leisure Toy libraries. Parking management.

• Supermarket

  Goods unloading and supply. Implanting goods-sections. Gondola shelving. Replacement-expiration monitoring. Checkout lanes management. at supermarkets.

• Large supermarkets
  

  Unloading and supply management in docks. Implanting goods-sections. Gondola shelving. Restocking-expiration monitoring-stock control. Preparation of orders. Checkout lanes management at supermarkets.

• Department stores
  

  Unloading and supply management in docks. Implanting goods-placement of goods in displays. Catering. Toy libraries. Parking management.

Marketing (face-to-face and distant)

• Merchandising

  Supply and implanting of goods. Promotions. Organization of aisles, movement flows. Stores image management. Corner-TPV. Signage. Advertising.

• Point of sale

  Attention and information Goods promotion-exhibition. Sales. Loyalty program. Citizen information helpline. Surveys. Count. Recruitment and provision of professional profiles. Sales, checkout lanes at supermarkets.

• Vending

  Goods replacement. Takings and balance. Equipment maintenance.

• E-commerce
  

  Telematics. Mobile Internet. Web sites designs and management.

• Other sales channels
  

  Telemarketing-call center and contact center. Interactive sale. Mail orders. Advertising.

SUPPORT SERVICES FOR THE CUSTOMER’S CORE BUSINESS

• HR Services

  HR consultancy, training and coaching. Provision of professional profiles Specific training for a job position PRL services.

• Business process outsourcing (BPO)

  • Business process outsourcing: invoicing, wages, digitalization of documents. Vehicles. Audits. Accounting. Treasury. Consultancy. Insurances. Advertising.
  • Field inspection and appraisals: inventories, audits. Surveys.
  • Telemarketing and sales force: post-sale services and creation of customer loyalty. Data recording. Collection management and complaints management. Promotions. Call center.
  • Other services: logistical brokers. Remote adviser. Mystery shopper. Surveys. Loyalty program.

• CSR Support

  Social, labor, environmental and cultural activities. Audits: compliance with current legislation. Labor conditions supervision. Resources and waste management monitoring. Supply chain monitoring. Company partnership strategies.

TOTAL FACILITY MANAGEMENT

Quality control is the key of the services we provide in our management. We provide specific support in the supply chain, internal management and logistics and marketing activities. Includes services:

Contribution of the FM structure. Analysis and definition of service and fulfillment levels (SLA). Incidents management. Improvement proposal. Manuals. Quality control. Property management. Integrated computer system. Comprehensive management of services. Support services.