Education

PROPERTY

Isolated or integrated services (Facility Services) in buildings

• Cleaning

  Cleaning at works, general maintenance, wall-to-wall carpets, windows and screens. Cleaning and restoration of facades. Supply of cleaning products. Hygienic cleaning and environmental control.

• Environment

  Maintenance and replacement of indoor plants. Environmental hygiene: audits, environmental surveillance, radiation and water monitoring. Certifications. Pest Control.

• Maintenance

  Technical-legal preventive maintenance. Conductive, corrective and predictive maintenance of facilities by means of analysis techniques and GMA and CAT systems. Energy services. Upgrading works. Projects. Networks management.

• Security

  Consultancy services. Control of access Surveillance. Escorts. Installation and maintenance of security systems. Information security. Fire protection. Design of the building’s emergency plan.

• Support services

  Telephone helpline and information service Call management. Concierge. Pouch and documentation management. Meeting rooms, reprography and archive management. Furniture. Removals. Warehouse. Destruction of documents. Medical service.

Isolated or integrated services (Facility Services) in the exterior of buildings

• Cleaning

  Cleaning of external areas. Collection of solid urban waste. Cleaning of waste water treatment networks. TV inspection and leak detection. Water jet cleaning.

• Maintenance

  Maintenance and repair of perimeter fences. Inspection and maintenance of outdoor water hydrants.

• Security

  Control of external accesses. Surveillance patrols. Installation and maintenance of perimeter detection systems.

• Environment

  Comprehensive maintenance of green spaces: earthworks, irrigation systems, civil works. Installation and maintenance of lighting, ornamental fountains and pumping facilities.

EXTERNAL CUSTOMER CARE

Specific services for the customer’s core business

• Schools activities

  Extension of opening hours. Extracurricular activities. Languages. Talks and conferences. Trips and hikes. Social and educational workshops and programs. Sports clubs.

• Ancillary services

  Dining hall. School transportation. Nursing services. Laundry. Reprographics. Library. Vending.

• Support staff

  Playground assistants Escort school transportation. Psychologists, speech therapists and social workers. Dining hall accompaniment monitors. Lifeguards. Support teachers. Kindergarten teachers. Counselor.

• Comprehensive management of services

  Nursery schools. Student Residences Sports facilities. Libraries. Halls and auditorium.

• Holiday activities

  Urban camps and camping. Languages studies abroad. Summer courses and courses for foreigners.

• Teacher training programs

  ICTs for education. Managerial skills. Teaching tools Tutorial actions. Educational methodology. Educational marketing.

SUPPORT SERVICES FOR THE CUSTOMER’S CORE BUSINESS

• HR Services

  Consultancy, training and coaching. Recruitment and provision of professional profiles. Specific training for a job position. PRL services.

• Business process outsourcing (BPO)

  • Business process outsourcing: invoicing, wages, digitalization of documents. Vehicles. Audits. Accounting. Treasury. Consultancy. Insurance. Advertising.
  • Field inspection and appraisals: inventories, audits. Surveys. Quality control.
  • Telemarketing and sales force: post-sale services and creation of customer loyalty. Customers’ data bases maintenance. Collection management and complaints management. Promotions. Call center.
  • Other services: logistical brokers. Remote adviser. Mystery shopper. Surveys. Loyalty program.

• CSR Support

  Social, labor, environmental and cultural activities. Audits: compliance with current legislation. Labor conditions supervision. Resources and waste management monitoring. Supply chain monitoring. Company partnership strategies.

TOTAL FACILITY MANAGEMENT

The Facility Manager leads the worldwide management of our integrated services and he/she has the necessary experience in the educational field to guarantee the efficiency thereof. Include services:

Contribution of the FM structure. Analysis and definition of service levels and compliance with the current legislation. Incident management. Improvement proposal. Manuals. Quality control. Property management. Integrated computer system. Comprehensive management of services. Support services.