Passengers, luggage, crew, facilities, equipment, etc. Our many years of experience and the capabilities of our staff mean we can identify, evaluate and attend to the specific needs of each and every actor that defines the day-to-day running of an airport, providing comprehensive management of all elements.
- Cleaning
- Security
- Auxiliary services
- Maintenance
- Environment
- Healthcare
ABOVE-THE-WING AND BELOW-THE-WING SERVICES
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Above-the-wing services
Porters. Filter controllers. Persons with reduced mobility. Jet bridge handling. Skycaps (porters who can check in baggage). Document review, luggage check-in and ticket issuing.
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Below-the-wing services: ramp
Pushback and towing. Passenger, crew and load transport. Engine start-up. De-icing. Ramp/cockpit communication. Management of documents and traffic messages. Baggage handling. Drinking water supply. Cleaning of washroom services.
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Below-the-wing services: cabin
Cleaning. Supplies. Cabin security.
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Below-the-wing services: towing
Towing airplanes to different parts of the airport.
LOADING SERVICES
Logistics. Packing. Freight truck operators. Freight pallet loading. Maintenance of documents and document declaration at customs.
Desk services for freight clients. Documentation and control of animals being transported by freight. Loading agents. Monitoring and inventory of dangerous material and reports sent to the FAA.
SECURITY SERVICES
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Physical security
Patrols. Parking lots. Checkrooms. SATE (Automatic Baggage Handling System). Control center. Building and industrial estate security. Control towers. Line coordinator (PRETSA). Passenger document controlling agent. Dog security.
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Security systems
Facilities. Maintenance.
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Consulting and information security
From the comprehensive security control center: virtual rounds with video surveillance, remote surveillance of facilities and remote monitoring of fire-fighting stations. Security audit. Emergency and evacuation plans for buildings. Municipal emergency plans. Drills. Creation of communication manual for crisis situations. Alarm control headquarters.
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Other security services
Aircraft servicing. On-runway aircraft security. Aircraft access control. Flight assistance security. Desk and ramp security. Baggage checks with X-ray-certified engineers. Freight hangar security. Freight transfers. Additional security for added value goods. Training.
CLEANING SERVICES
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Airport and terminal cleaning
Machine cleaning. Floor protection and treatment. Machine sweeping and washing. Carpet conservation and maintenance systems. Cleaning and disinfection of air conditioning pipes. Insect removal. Waste collection and classification.
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Aircraft cleaning (inside and outside)
Internal and external cleaning of mobile material. Window cleaning at height, platforms and roads. Parking lot cleaning.
MAINTENANCE SERVICES
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Facilities maintenance
General maintenance (electricity, plumbing, building work, etc. Maintenance of furniture, loading/offloading, engines and landing gear, heating and cooling systems, telecommunications, public address systems, escalators and travelators, moving platforms and freight elevators, facades and structures, tires. Hydraulics maintenance. Fire protection. IT maintenance.
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Environmental maintenance
Indoor gardening: maintenance and repositioning of indoor plants, environmental visiting centre. Falconry. Engineering study, telemanagement, renewable energies and energy efficiency. Outdoor gardening: planting and conserving green areas, clearing work, weed killers, surface water monitoring, noise contamination monitoring, water filter management.
AUXILIARY SERVICES
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Audits
Audits of the different services provided in airports.
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Cafeteria
Assistance for cafeterias. Cafeteria management.
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Assistance and information
Flight information. Help for passengers. Assistance for passengers not admitted onto flights. Complaints management.
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Assistance
Services for minors: assistance for unaccompanied minors, kindergarten, playroom. Services for persons with reduced mobility. Healthcare assistance: medical services, infirmary, emergencies and ambulances.
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General services
Administrative assistants. Porters. Mail.
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Rooms
Meeting room and VIP passenger area management.
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Parking lot
Parking lot operations. Administrative control. Vehicle transfer service.
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Mechanical services
Mechanics and mechanical assistants.
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Passenger service
Issuing and verifying tickets and excess luggage payment. Immigration and customs. Check-in. Baggage assistance. Flight information for passengers. Transport and baggage reclaim. Crew transfers. Baggage loading. Supply control. Lost luggage services. Lost and found. Refunds for lost or damaged luggage. Baggage cart arrangement. Collection and maintenance of baggage carts. Car and bus drivers.