Real estate

Isolated or integrated services (Facility Services) in buildings

• Cleaning

  Cleaning work, maintenance, general, carpets, windows and screens. Cleaning and restoration of facades. Supply of cleaning products. Hygienic cleaning and environmental control.

• Environment

  Maintenance and replacement of indoor plants. Environmental hygiene: audits, environmental monitoring, radiation and water controls. Certifications. Pest Control.

• Maintenance

  Technical and legal preventive maintenance. Conductive, corrective and predictive maintenance of facilities by means of analysis techniques and CMMS and CAT systems. Energy services. Refurbishment. Projects. Network management.

• Security

  Consulting. Access control. Surveillance. Escorts. Installation and maintenance of security systems. Information security. Fire protection. Design of the building’s emergency plan.

• Support services

  Telephone helpline and information service. Call control. Concierge. Pouch and document management. Room management, reprographics, records. Furniture. Removals. Warehouse. Destruction of documents. Medical services.

Isolated or integrated services (Facility Services) outside the buildings

• Cleaning

  Cleaning outdoor areas. Collection of solid urban waste. Cleaning of waste water treatment networks. TV inspection and leak detection. Blasting.

• Maintenance

  Maintenance and repair of perimeter fences. Inspection and maintenance of outdoor water hydrants.

• Security

  Control of external accesses. Surveillance patrols. Installation and maintenance of perimeter detection systems.

• Environment

  Comprehensive maintenance of green areas: earthworks, irrigation systems, civil works. Installation and maintenance of lighting, ornamental fountains and pumping facilities.

Specific services for the customer’s core business

• Canvasing of customers: promotion and recruitment

  Real estate promotions in shopping centers. Hiring sales force. Marketing activities in the retail channel. Recruitment and modification of policies through the call centre.

• Comprehensive services in apartment buildings

  Reception. Cleaning common areas and sports facilities. Valet service. Laundry. Room service Vending management. Comprehensive management of sports facilities. Maintenance of air conditioning systems. Paper / soap / towel dispenser.

• Claims management

  Processing of claims. Coordination of visits. Coordination of remedial actions. Supervision of repair services. Quality control of repairs. Satisfaction surveys.

• Comprehensive Services in commercial or industrial buildings

  All those specified in the buildings section (interior and exterior).

• Comprehensive services in urban properties (residential estates)

  All those specified in the buildings section (interior and exterior) and also:

• Concierge of the residential estates

  First aid assistance. Heat and cold system monitoring. Basic conservation of the electricity network. Plumbing. Cleaning of the water treatment systems. Repairs. Garbage collection. Control and distribution of door-to-door advertising. Access control.

• Lifeguard service

  Preventive surveillance of the pool. Access control. Daily supervision and cleaning. Chemical maintenance. Care for injured swimmers.

• Service by individuals

  Swimming lessons. Tennis and dancing lessons. Free time instructor. Accompaniment and collection of minors at the school transport service. Babysitter. Custody of keys. Home cleaning, ironing and repair service. Services for older people.

• HR Services

  Consulting. Selection and provision of professional profiles. Specific training for a job position. ORP services.

• Business Process Outsourcing (BPO)

  • Business Process Management: billing, payroll, document scanning. Vehicles. Audits. Accounting. Treasury. Counseling. Insurances. Advertising.
  • Field inspection and appraisals: inventories, audits. Surveys.
  • Telemarketing and sales force: after sales and loyalty. Databases. Charges and claims. Promotions. Call center.
  • Other services: logistical brokers. Remote adviser. Mystery shopper. Surveys. Loyalty program.

• CSR Support

  Social, labor, environmental and cultural activities. Audit: compliance with legislation. Monitoring working conditions. Follow-up of resources and waste management. Control of the supply chain. Partnership strategies of the company.

We provide building managers, manage licenses and coordinate improvement works. In addition, we comprehensively manage any services required, from cleaning and security, to canvassing of customers for new developments. Included services are:

Contribution of the FM structure. Analysis and definition of service and fulfillment levels (SLA). Incidents management. Improvement proposal. Manuals. Quality control. Property management. Integrated computer system. Comprehensive management of services. Support services.